Happy Summer! 🌸 30% OFF code: SUMx 🌸 2-5 business days shipping

FAQ

1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Where do you ship?
We currently ship worldwide! Please note, that shipping time may vary. 
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Please note, that shipping can take meanwhile up to 14-21 days, because of high demand and the current situation over the world. Don´t worry. If your order don´t arrive within 30 days… you will get your money back! 

2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal and Apple Pay.
You can chose these payment methods at checkout.

Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. 
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

3. Shipping
Where do you ship?
We currently ship wordlwide! Please note, that shipping time may vary. How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Please note, that shipping can take meanwhile up to 14-21 days, because of high demand and the current situation over the world. Don´t worry. If your order don´t arrive within 30 days… you will get your money back! 

Do you offer fast shipping?
Yes. We do! You can select fast shipping after having entered your delivery location. (10$)

How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
No. Taxes and costumer fees are already calculated in the total selling price. 

4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
No. If you want to return a package, you have to pay shipping cost on your own.  You can refer to the delivery paper within your package. If there are any other questions, write us directley. 

5. Other questions
Do you have physical stores?
We currently don't have any physical stores under our brand name. But in the future! 

Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

 

Still have questions? Feel free to contact us! 💜We are trying our best to respond as fast as possible! Please note, that answers can take up to 72 hours.